Frequently asked questions

Please review frequently asked questions, if you cannot find the answer you are looking for? Reach out to our support team by opening forum thread.

How do I change my profile picture?

You can update your profile picture in your Profile Settings at any time.

To ensure a safe and respectful community, always choose profile images that align with our Community Guidelines and Terms of Service.

What happens if I upload an image that violates these rules?

If your profile picture violates our guidelines, it may be removed without warning. Repeated violations can result in account suspension or a permanent ban.

Can I use an avatar or a fictional character?

Only non-offensive avatars, illustrations, or symbols are allowed. However, images that mislead others into thinking you are someone else are not permitted.

What images are NOT allowed as a profile picture?

You cannot upload images that contain:

  • Someone other than yourself (e.g., celebrities, influencers, or other individuals).
  • Sexual acts or explicit content.
  • Nudity or partially nude images.
  • Drug use, alcohol consumption, or any illegal activity.
  • Hate symbols, violent imagery, or offensive material.
Can I set my own profile picture?

Yes, you can upload a custom profile picture, but it must comply with our guidelines.

How long do suspensions last?

Suspension durations vary based on the violation and severity. You will regain access automatically once the suspension period ends.

Can I create a new account if I was banned?

No. Creating a new account to bypass a ban is strictly prohibited and may result in further action, including the permanent removal of all associated accounts.

Can I appeal a ban or suspension?

No. Our decisions regarding account bans and suspensions are final. We do not process appeals, reconsiderations, or early access requests.

What is the difference between a suspension and a ban?
  • Suspended Account – Temporary restriction due to a rule violation. Access will be restored after the set period expires. Early access requests will not be approved.
  • Banned Account – Permanent restriction due to severe or repeated violations. Bans cannot be lifted, appealed, or reversed.
Why would my account be suspended or banned?

Accounts may face temporary suspensions or permanent bans if users violate our Terms of Service or Community Rules. The severity of the violation determines the type of restriction imposed.

What should I do if I can’t regain access to my account?

If you have tried all available recovery options without success, you will need to create a new account. Unfortunately, we cannot restore lost accounts or transfer data from an old account to a new one.

What if I lost access to my email as well?

If you can no longer access the email linked to your Populartica account, we cannot update or change it for you. Try recovering access to your email through your email provider.

What if I forgot my login or email?

If you do not remember your login or registered email, we won’t be able to help you regain access. Please ensure you always keep a record of your login details.

What should I do if I forgot my password?

If you don’t remember your password, use the “Forgot my password” function on the login page to reset it. Follow the instructions sent to your registered email.

I can’t access my account. Can You help me recover it?

Unfortunately, Populartica Team is unable to assist in regaining access to locked accounts. We do not have the ability to verify identities or assign access to an account you may claim as yours.